Payment Policy for Royal Flame Fireplace

Effective Date: January 11, 2025

At Royal Flame Fireplace, we strive to provide you with a convenient and secure shopping experience. Below is an outline of our payment policy:

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure payment method for online transactions.
  • Bank Transfers: Available for large orders. Please contact us for more information.
  • Gift Cards: Royal Flame Fireplace gift cards are also accepted for payment.

2. Order Processing

  • All payments are processed at the time of order placement.
  • Orders are subject to approval and verification of payment. If there are any issues with your payment, you will be notified immediately.
  • In the case of a declined payment, your order will not be processed or shipped until a valid payment method is provided.

3. Pricing and Taxes

  • The prices for all items on Royal Flame Fireplace are listed in U.S. Dollars (USD).
  • Sales tax will be applied based on the shipping address and the applicable tax rate for your location.
  • We reserve the right to update our prices at any time, but the price charged for your order will be the price at the time your order is confirmed.

4. Payment Security

  • We use the latest encryption technology to ensure the security of your personal and payment information.
  • All credit card transactions are processed through secure payment gateways, and your information will never be shared with third parties without your consent.

5. Cancellations and Refunds

  • If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can be canceled before shipment, but once an order has been shipped, it cannot be canceled.
  • If you request a refund, it will be processed according to our Refund and Returns Policy. Refunds will be issued to the original payment method.

6. Payment Errors

  • In the case of an error in payment (e.g., an overcharge or undercharge), we will notify you and correct the error as soon as possible.
  • If an overcharge occurs, we will process a refund for the difference to your payment method.

7. Contact Us

If you have any questions or concerns regarding payment, please feel free to contact us:

Thank you for shopping at Royal Flame Fireplace. We aim to provide a safe and seamless payment process for our valued customers.