Sales Policy for Royal Flame Fireplace

Effective Date: January 11, 2025

At Royal Flame Fireplace, we are committed to providing high-quality fireplace products and exceptional service to our customers. This Sales Policy outlines the terms and conditions that apply to purchases made through our website or in-store.

1. Pricing

  • All prices displayed on our website or in-store are in US Dollars (USD) and are subject to change without notice.
  • Sales taxes, shipping fees, and other charges will be added to the total cost of your order, where applicable.
  • We make every effort to ensure that prices are accurate, but in the event of an error in pricing, we reserve the right to cancel or adjust any orders affected by such errors.

2. Product Availability

  • Our products are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and offer you the option to backorder the product, select an alternative product, or receive a refund.
  • Royal Flame Fireplace does not guarantee the continuous availability of all products and reserves the right to discontinue products at any time.

3. Order Confirmation

  • After placing an order, you will receive an email confirmation with details of your purchase, including the order number, item(s) purchased, total amount, and estimated delivery date.
  • If any issues arise with your order, we will notify you promptly.

4. Payment Methods

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment systems.
  • Payment is processed at the time of purchase. If payment cannot be authorized or verified, your order may be canceled.

5. Shipping and Delivery

  • Orders will be shipped to the address provided during checkout. Please ensure the accuracy of your shipping address to avoid delays or errors in delivery.
  • Shipping fees are calculated at checkout based on the delivery address, shipping method, and the weight of your order.
  • Delivery times may vary depending on your location. We strive to process and ship orders within 1-3 business days of receipt. Shipping times may also be affected by unforeseen circumstances such as weather conditions or supply chain delays.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase. After this period, cancellation may not be possible due to our prompt processing of orders.
  • If you need to cancel your order, please contact our customer service team immediately at info@royalflamefireplace.com or (318) 742-2653.

7. Returns and Refunds

  • Please refer to our Refund and Returns Policy for detailed information regarding the return process and eligibility for refunds.
  • Items that do not meet the return criteria may not be eligible for a refund or exchange.

8. Warranty

  • Some products sold through Royal Flame Fireplace may come with manufacturer warranties. Please refer to the product’s warranty terms for more information.
  • In case of defects or issues covered by the warranty, we will assist in processing claims according to the manufacturer’s warranty policy.

9. Customer Responsibility

  • By purchasing from Royal Flame Fireplace, you agree to be responsible for providing accurate and complete information when placing orders. This includes providing a correct shipping address, billing details, and payment information.

10. Limitation of Liability

  • Royal Flame Fireplace is not liable for any damages or losses that may result from the use of our products, including but not limited to direct, indirect, incidental, or consequential damages.

11. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please feel free to reach out to our customer service team: