Shipping Policy for Royal Flame Fireplace

Effective Date: January 11, 2025

At Royal Flame Fireplace, we strive to ensure that your order is processed and shipped as quickly and efficiently as possible. Below is an outline of our shipping policies:

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after the order is placed. Orders are not processed on weekends or holidays.
  • Once your order has been processed, we will send you a confirmation email with tracking information, if applicable.

2. Shipping Methods and Delivery Time

  • Royal Flame Fireplace offers various shipping methods to suit your needs. The available shipping options will be presented at checkout, and the shipping cost will be calculated based on the weight and size of the order, as well as your location.
  • Estimated delivery times will be displayed at checkout. Please note that delivery times may vary depending on the shipping method selected and your location. Standard shipping typically takes between 5-10 business days within the United States.
  • Expedited shipping options are available at an additional cost. Please contact our customer service team for more details.

3. Shipping Charges

  • Shipping charges are calculated during the checkout process and are based on the shipping method selected, the weight of your order, and the destination.
  • Royal Flame Fireplace occasionally offers free shipping promotions, which will be clearly noted on our website or during the checkout process.

4. Shipping Restrictions

  • We currently only ship to the United States. We do not offer international shipping at this time.
  • We are unable to deliver to PO Boxes, APO/FPO addresses, or other restricted delivery locations.

5. Shipping Confirmation and Tracking

  • Once your order has shipped, we will send a confirmation email containing tracking information, if applicable.
  • You can track your order using the provided tracking number by visiting the carrier’s website.

6. Damaged or Lost Items

  • While we take great care in packaging your order to prevent damage, sometimes items may arrive damaged due to unforeseen circumstances. If your order arrives damaged, please contact us within 7 days of receiving your shipment. We will assist you with returning the damaged items and processing a replacement or refund.
  • Royal Flame Fireplace is not responsible for lost or stolen packages once they are confirmed as delivered by the shipping carrier. If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier directly.

7. Order Modifications and Cancellations

  • Once an order has been shipped, we are unable to modify or cancel it. Please review your order carefully before submitting it. If you need to make changes or cancel your order, contact us as soon as possible before shipment.

8. Contact Us

If you have any questions or concerns regarding shipping, please contact us at:

Thank you for choosing Royal Flame Fireplace. We are committed to providing a smooth and reliable shipping experience.