Privacy Policy for Royal Flame Fireplace

Effective Date: January 11, 2025

At Royal Flame Fireplace, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make purchases from us.

1. Information We Collect

We collect personal information that you provide to us when you visit our website, make a purchase, register for an account, or contact us. This information may include:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party payment providers)
  • IP address and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and complete your orders
  • Provide customer support and respond to inquiries
  • Improve our products and services
  • Send you marketing communications (only if you have opted in)
  • Customize your shopping experience
  • Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:

  • To process payments securely (e.g., credit card processors)
  • To deliver products (e.g., shipping carriers)
  • To analyze website traffic and usage (e.g., website analytics providers)

These third parties are obligated to keep your information secure and to use it only for the purposes for which we have engaged them.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track your usage patterns. You can disable cookies in your browser settings, but doing so may affect your experience on our site.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Withdraw your consent at any time (if applicable)

To exercise these rights, please contact us at the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us: